ROADS & TRANSPORTATION RECORDS · VIRGINIA
Campbell County roads: report a problem, follow a project and find the records
A pothole, a proposed signal, a private road and a major construction project need different follow-up. Start with the exact location and the agency responsible for that stretch of road.
County road responsibilities and VDOT service/project resources reviewed October 18, 2026
First confirm who maintains the road
The county roads page says Campbell County does not maintain roads. State-maintained roads are managed by VDOT; private roads are the responsibility of the landowners they serve. The county directs residents seeking state acceptance to County Administration, with VDOT standards and a separate process involved.
Write down the county or town, road name, route number, nearest intersection and direction of travel. Ask the responsible office to confirm maintenance responsibility for that segment. A mailing address, an online map or a road’s public use should not substitute for that confirmation.
Match the issue to the contact
| Need | Starting point | Keep for follow-up |
|---|---|---|
| Pothole, drainage problem or roadside debris | VDOT Customer Service for state-maintained roads | Exact location, date and request number |
| Damaged sign or signal | VDOT Customer Service | Intersection and affected direction |
| Proposed signal, sign or traffic study | VDOT Customer Service or the responsible road agency | Route number and a description of the concern |
| Current lane closure or travel condition | VDOT travel information and 511 | Location and time checked |
| Planned construction or design change | The named project team and project page | Project identifier and plan revision |
| Private-road maintenance or state acceptance | Owners and County Administration, as applicable | Ownership and acceptance records |
| Existing studies, plans or board actions | The public body holding the records | Specific document, project and date range |
VDOT’s contact page directs road-hazard calls needing immediate attention to 800-367-7623 (800-FOR-ROAD) and emergencies to 911. Routine requests can use myVDOT. For current travel conditions, use VDOT travel information or 511.
Make a service request that can be located and tracked
Describe the condition, when you observed it and the exact location. If you already have a request number, use it when following up. Add a photograph only when it can be taken safely; there is no need to enter the roadway to document a concern.
VDOT says requests are assessed by factors including severity, location and traffic impact, and schedules depend on priorities and resources. A submission acknowledges a concern; it does not guarantee a particular repair or completion date. For a proposed sign or signal, ask whether a traffic study is needed and which office handles it.
Keep a maintenance request separate from a construction project
VDOT’s project-development guide distinguishes planning, design, right-of-way work, advertisement and construction. Funding can cover an early stage without covering construction. Record both the project’s stage and the date of the source before describing it as ready to build.
The Route 29 report follows a design-stage project with estimated dates and costs. The Rustburg school-access report follows a study’s preferred concepts. Neither page is a live closure notice. A current project notice or an approved plan is a different record from a historical survey or hearing brochure.
Request the record that answers the question
VDOT’s FOIA page lists traffic studies, transportation project files and financial information among its records. It explains that requests should identify existing documents with reasonable specificity; the agency does not have to create an explanation or a new record. Its published records contact is foia@vdot.virginia.gov.
A focused request might identify the project number, location and date range, then seek the latest approved plan, a traffic-study conclusion, a hearing summary or a funding action. Ask about an estimate of costs before broadening the request. County board motions and local appropriations may be held separately; use the Campbell public-records guide for those records.
Connect the state project to county decisions
The October 6 county agenda includes a highway-matters slot for supervisors’ concerns and lists no highway action items for that meeting. That agenda entry alone does not establish a repair order, funding award or completed discussion.
Use the meeting guide to find current notices and the budget guide to distinguish a proposed local contribution from an appropriation or payment. Keep a short record of what is confirmed, what remains unanswered and the next document needed.